Customer Service

We are committed to 100% customer satisfaction and have provided several features on our web site to make the process of ordering as easy as possible. Please review our How To Order page or feel free to contact us toll-free at 888-623-7833 with any questions you may have.

Online Ordering

We accept online order 7 days a week 24 hours a day. We use industry standard SSL technology to protect your privacy and credit card information while your order is in transit. Click here to read our Privacy & Security statement.

Order Tracking

For customers who choose to register when they checkout we offer the convenience of Order Tracking. Simply login to your account, click Order Tracking and select the order, which you are inquiring about to find out if your order has been shipped and to obtain the UPS tracking number.

Contacting Customer Service

Please feel free to call us toll-free at 888-623-7833 Monday through Friday 9am to 4:30pm EST and Tuesday 9am to 7pm or email us at customerservice@lactationcare.com with any questions you may have regarding how to order, about an order that has already been placed, or any of our products. Thank you!

Payment Terms:

Credit Cards

We offer the convenience of online credit card transactions to all customers of www.lactationcare.com (corporate and consumer). We accept Visa and MasterCard. When using credit cards, we require the following information: account number, credit card type, cardholder’s name and expiration date exactly as it appears on the card. Incomplete credit card information cannot be processed. Declined bank authorization will not be processed. For these reasons, and to ensure your protection, all credit card orders must include your name, address and telephone number. An e-mail address is welcome, especially with on-line orders.

Corporate Accounts and Open Terms Billing

For our Registered Corporate Customers we offer the choice of online credit card transactions or open terms billing (PO#). To apply for a Corporate Account, click here, and fill out the Corporate Account Registration form. We will contact you to verify your information and discuss any volume discounts that might apply.

Returns and Exchanges

In the event that you order and receive a product from us that you need to return or exchange, please keep the following criteria in mind: If you need to return or exchange a breastpump, due to its personal nature, it cannot be received back at Lactation Care, Inc. unless it is unopened and the seal has not been broken. Defective breast pumps are warranted by the manufacturer and should be returned to them directly for repair or replacement. Breast feeding pillows, nursing pads or the personal pumping kit, need to be in their original SEALED packaging for return or exchange. If you need to return or exchange a bra or a nursing nightgown gift set, it must be unworn, unwashed, saleable condition and in its original packaging.

We will, of course, receive any merchandise for refund or exchange that is:

  • Damaged in transit
  • The incorrect item was shipped

We will provide free return shipping if your return is the result of our error. If not, you will be charged for any additional shipping charges that occur. There is a 10% restocking fee. Contact us at customerservice@lactationcare.com for shipping instructions.

If your purchase was via credit card, your account will be credited accordingly.

Warranty Returns

Your full manufacturer’s warranty is in effect for all products that we sell. Lactation Care, Inc. is not responsible for any warranty concerns. Please contact the manufacturer directly if you have any warranty questions or issues.

Return Procedure

Please include a copy of your original invoice with your shipment, and ship the item(s) in their original sealed packaging to:

Lactation Care Inc.
Customer Service
25 Fisher Ave
Newton, MA 02461