Shipping Information

Our Shipping Policy, Delivery Tracking, Refund/Exchange Policy

At Lactation Care, Inc, our goal is to assist you with information and support to choose the right pump or product to meet your need. We understand that you will want or need your order shipped as soon as possible. That's why we offer FREE shipping via UPS ground on all product purchases of $150 (or more) for delivery in the continental United States.

Below you will find important information regarding our delivery schedule, shipping methods, expected delivery times and return procedure. If you have any questions regarding the status of an order, we invite you to send us an e-mail (along with your order #) to customerservice@lactationcare.com.

Delivery Schedule

To take advantage of our FREE SHIPPING, your order must total $150. Orders that are shipped within Massachusetts must total $150 prior to Mass Sales tax of 6.25%. If your order is placed between 5pm Sunday (EST) and 5pmThursday(EST) your order will ship the next business day. If you place your order after 5:00pm Thursday (EST) through Sunday 5pm (EST), your order will be shipped on Monday.

If you desire a faster delivery service, express orders that are placed by 1pm Monday through 1 pm Thursday, will ship that day and will be received by 3pm the following business day. If you place your order between 1pm Thursday through 1pm Friday, your order will ship on Friday but will arrive on Monday by 3pm. Additional fees apply for this service-please refer to our shipping options for more details.

If there are any unexpected delays in shipping your products, we will contact you via e-mail.

Shipping Methods, Additional Fees and Expected Delivery Times

The following shipping options are available at this time:

Orders totaling $150 or more are shipped UPS ground for FREE .

For orders under $150 the following charges apply for UPS Ground:

Total Order Price Shipping Cost
< $40 $9.50
$41 - $90 $10.50
$91 - $149 $12.00

If you desire your products faster than UPS Ground service, the following costs will be added to your product total.

Method Time for Delivery Shipping Cost
USPS Priority* typically 3-5 days
(required for P.O. Boxes, AK, HI, PR, VI, GU, APO)
$34.00
UPS Second Day Air 2 Days $58.00
USPS Express* guaranteed overnight to most areas $78.00
UPS Next Day Saver Air   $98.00

Delivery Tracking

Delivery tracking is available for all UPS shipped orders over 2lbs in weight. You will receive a tracking number for your purchase via e-mail on the same day your order is shipped.

* Items shipped via USPS cannot be tracked. A delivery confirmation number will be sent to you via e-mail.